Simbye eSIM review

Read this before you buy from Simbye

Simbye is a young London company selling through an ordinary Shopify shop, which is the reason we can check it properly: there is no partner feed to disagree with the till, because the catalogue we read is the till. The prices are middling rather than sharp, the plan descriptions contradict the real prices on most of the catalogue, and the refund position is written twice in two different ways.

• Their identity checks out. Simbye Ltd is England and Wales company number 15310933, active, incorporated in November 2023, registered for wireless telecommunications and filing accounts. The address they publish, 71-75 Shelton Street in Covent Garden, is a mass registered-agent address shared by thousands of companies, so it tells you nothing about where they sit.
• They fixed a problem we reported. Their plan descriptions used to quote prices that disagreed with the checkout on 48 of 53 products, and in seven places the description was cheaper than the real charge. We raised it and they removed every quoted price from every description in every language within a day. We re-checked all 170 products afterwards and found none left.
• There are two refund policies and they do not say the same thing. The refund page is an untouched shop template about returning goods "unworn or unused, with tags, and in its original packaging", which cannot apply to an eSIM. The terms say something narrower: a refund inside 30 days if activation proved impossible after working through it with their support.
• Their terms still carry an unfilled "Effective Date: [Date]" placeholder, which is a small thing but tells you how closely the legal pages have been read.
• Their unlimited plans are listed here with real numbers. Their feed publishes the full speed daily allowance and the speed it drops to, almost always 2GB a day and then 1 Mbps, so our tables carry the figure rather than the word unlimited.
• Prices are quoted in whatever currency your location resolves to, and the same plan reads $18.99 to an American, £15.00 to a British visitor and €17.95 to a German one. Our figures are the dollar ones.
• Trustpilot sits at 4.1 from 118 reviews, and the recurring theme in both directions is the same: several people describe an eSIM that would not start, followed by support that stayed with them until it did. They reply to 87% of their negative reviews. They also solicit reviews, which lifts a score.

We list Simbye because its prices are real and its plans rank on the same maths as everyone else's. We publish what we could not verify so you can decide with the facts in front of you.