AloOui eSIM review

How AloOui works, in detail

Too early for a verdict on AloOui

We found no verified customer reviews on Trustpilot yet, so reputation cannot influence this rating. Until a track record builds, here is what to check yourself:

Check before you buy

• A refund to the card needs all three of: a request within 30 days of purchase, an eSIM that was never activated or used, and a verified technical fault on AloOui's side; the investigation can take up to 5 business days and a request sent before it ends is refused, per the refund policy; the Japanese legal disclosure page says returns and cancellations are basically not accepted
• Change of mind, an incompatible or carrier locked phone and any data used are all non refundable; an incompatible phone may get store credit at their discretion if asked within 30 days
• The help page says validity usually starts on first connection and that rules may vary by destination, while the terms say activation occurs upon installation, activation, or first usage; check the product page and do not install until you are sure
• Most QR codes can only be installed once per the help page, which says not to delete a faulty eSIM and to contact support before scanning again; the product page note says reinstallable on the same device and not transferable
• Unlimited Lite is 1GB/day full speed then 512 kbps on the Japan, Turkey and South East Asia pages but 500MB/day on the Explore Plans page; Unlimited Premium plans on the Japan page give 30GB, 60GB or 90GB at full speed then 2 Mbps with video capped at 2 Mbps
• The terms allow speed reductions, restrictions, suspension or termination for excessive or abnormal usage on unlimited plans, and allow services to be suspended or terminated without notice where fraud or abuse is suspected
• Carrier names differ within the same page: the Japan carrier block lists Rakuten, KDDI, NTT Docomo and KDDI au, the text below names NTT Docomo, SoftBank and au; the Turkey block lists only Turk Telekom, the text names Turkcell, Vodafone Turkey and Turk Telekom
• On the Europe+ page's own product data, 50GB for 30 days and 200GB for 30 days are both $75.42
• Every plan price is shown as a sale price against a higher regular price, for example Japan Unlimited 1 Day at $4.87 marked 40% off a $8.12 regular price, so the discount is the normal price
• The homepage says From $2.99 and the Why Choose Us page says From $2.83; the cheapest plan on the Japan, Turkey, Europe+ and South East Asia pages checked was $4.35
• The Why Choose Us page says plans last 1 to 180 days, the Explore Plans page gives Long Trip plans 60 to 180 days, and the product pages say Long Trip plans run 30 to 365 days
• The UK Local eSIM is a separate product with a UK number, calls and SMS, monthly plans that renew automatically until cancelled with no refund of the current period, English law, and identity verification that the terms say may be required; premium rate numbers and international calls are blocked and the page says not to rely on it for emergency calls
• Two support emails and three phone numbers are published: contact@alooui.com and +1 302 412 0203 on the contact information page, support@travel.alooui.com and +1 561 755 6500 on the contact page, and +62 851 3435 5407 on Google Play
• The contact information page says Monday to Saturday with replies within 24 hours on business days; the homepage, help page and product pages say 24/7 with an average response under 5 minutes
• The product page traveller quotes reuse names with different countries: Sophie R. is from France on the Turkey page and from the United States on the Europe+ page, and Anna K. from Germany appears on both
• The 16192 Coastal Highway address on the contact pages, Google Play and Trustpilot is the office of Harvard Business Services, a Delaware registered agent, not an AloOui office
• Installation needs an internet connection, the help page says to set the APN to data.esim, and data roaming must be switched on for the AloOui line once you land